Customer Success • Cloud Transformation • Technical Leadership
Building enterprise outcomes through strategy, systems, and execution
I lead complex technical initiatives across cloud migration, service transformation, and enterprise customer success—translating business priorities into measurable results.
Enterprise Impact
Cloud programs, customer portfolios, and service operations that scale
64+
Customers Managed / Migrated
$2M–$10M
Enterprise ARR Portfolio
25–50%
Efficiency Improvement
About
A technical leader with a business-first lens
My work sits at the intersection of customer success, project delivery, and technical operations. I have led enterprise initiatives across cloud platforms, ITSM environments, and service organizations—helping teams modernize systems, improve reliability, and create better customer outcomes.
Featured Work
Selected projects with measurable impact
Experience
Career progression across customer success, cloud, projects, and enterprise systems
HPE — Service Experience Manager
Manage enterprise customer portfolios, drive retention, adoption, executive alignment, and business outcomes across complex technical environments.
VisiumKMS & S&W — Head of Application Support & Cloud Infrastructure
Led global application support, cloud infrastructure, ITSM process improvement, and service reliability across multi-business operations.
Rolls-Royce — Technical Team Lead
Provided technical leadership in predictive monitoring, application support, diagnostics, and critical asset reliability programs.
Enterprise Mobility — IT Project Manager
Led IT initiatives across distributed enterprise environments, coordinating stakeholders, technical teams, timelines, and business priorities.
Powell Industries — Project Manager
Delivered 95% of projects on time and within budget while managing schedules, stakeholders, customers, and cross-functional delivery teams.
Powell Industries — Business Systems Analyst
Owned enterprise systems across Sales, Estimating, Project Management, Engineering, and Service, administering Dynamics 365, Oracle P6, and Oracle ERP while training super users.